Refunds and cancellations

Cancelling a class

• More than 4 hours before class: cancel through Momence, no charge, your class credit is returned.
• Inside 4 hours: the class is deducted from your pass, or non-refundable if booked as drop-in.
• No-shows: count as a class used.

Pass refunds

• Once a pass has been activated (first class taken), it is non-refundable.
• If you are unable to use your pass due to illness or injury, contact us, we can usually extend it.

Workshops & events

• Workshop bookings are refundable up to 7 days before the event.
• Inside 7 days, we can transfer your booking to another date if available, but cannot offer a cash refund.
• If we cancel a workshop, you receive a full refund.

Gift vouchers

• Gift vouchers are non-refundable but can be transferred to another person.
• Standard pass terms apply once redeemed.

How to request a refund

Email hello@yogaloftstudio.co.uk with your booking reference and we'll process eligible refunds within 5 working days.